The rooms are clean and spacious.
I was on the 5th floor, where I experienced a lot of noise from the air conditioning system located on the roof. I closed the bathroom door to minimize the sound coming through the vent. Additionally, my room faced the freeway, which was under construction at night, leading to even more noise.
There was no toilet paper in the bathroom. I had to call three times for toilet paper, a razor blade, and extra towels, but I didn’t receive anything until after 9 am, and even then, it was just one roll of toilet paper. They did not provide the extra towels or the razor blade. For a hotel of this caliber, the customer service was extremely lacking. It’s unacceptable that I had to request toilet paper after already paying for my stay, expecting all necessities to be provided. If housekeeping is unavailable, management should step in and address such requests promptly—there should be no exceptions.