The staff are front desk displayed the act of racism. We are a family from Singapore, slightly tanned skin and they were not warm and friendly at all. Rather curt I must add. However, when it came to Caucasian guests, you can fee the difference. There was a display of friendliness. The only front desk person that was friendly was an Asian girl when we checked out.
Ben from the porter/bag service was really nice and warm.
The other thing is we requested for a late check-out for at least 2.30 pm as our flight back to Singapore would be a very long one. We were told that for every hour after noon is $100 chargeable and there was no flexibility. Hence, if we wanted to 3 pm there would be additional charge of $300. With that, I can top up for a bit more and stay an additional night.
I can understand if I ask for like 5 pm or so.
We have stayed in bigger brands like Park Hyatt, The Ritz and Langham and they all have shown their appreciation for their guests by being flexible and acommodating. It is gestures like that, that makes guests feel appreciated and will spread the word and come back to stay.
Conclusion, a hotel that displays racism and not appreciative of its guests.
Not choosing Pendry ever again. It is a pity cause it is a well design, aesthetically pleasing hotel with all the right modern contemporary touches and very well located too.