Rockwell East

It is a good option in the city specially when you’re on a business trip

Clean tidy and beautifully equipped and decorated

The appartments are lovely HOWEVER I had also booked in for tonight and this booking was cancelled by the venue with only 24 hours notice. This has happened to two of my colleagues, again with only 24 hours notice, on two separate occasions, which causes massive inconvenience and additional cost in securing another place to stay. I will be cancelling the future bookings I already have here and would not recommend them for reliability.

This place is deceptive. Need to advertised as a budget hotel instead of “upscale”.  [LACK OF] CLEANLINESS - SHEETS NOT CHANGED The bed sheets/linens were never changed, and God know for how long because it was long enough to accumulate noticeable dust and there was other people’s hair scattered on the sheets.   Furnishing looks so old for being a new hotel. Couches are dirty with hair. Huge stain on rugs. The foot blanket is smelly, has hairs, and obviously never washed. The throw pillows are dirty with stains as well. AREA / [high] NOISE LEVEL One side of the hotel faces the train lines - and I heard it so loud in my room.  Apparently, this train starts early in the AM, and it comes every minute or so during peak hours, both ways.   No cute/nice/photographic restaurants or cafes nearby. CHEAP EVERYTHING - nothing upscale as advertised. They went cheap on everything here: hard thin scruffy towels; 2 thin pillows; harsh linens that makes me itch; flat comforter, already broken plastic trash cans; toilet paper that doesn’t tear at the line; toilet flush, faucet and shower are all hard to use/turn on; windows that I can hear car roll by; short bed where my legs stick out, toilets are the wide U shape one normally supplied to airport and public restrooms; rugs in hallway are cheap commercial grade for offices; elevators are nosy and slow; lobby is cheaply furnished; any Best Western would have a better continental breakfast; only 1 front desk staff on-site.