Hampton by Hilton London Park Royal

I booked the hotel prior to arrival and the money was taken from my account. I arrived at the hotel and was told my booking was made separately instead for the two nights I initially booked. I was then told I needed to pay again on arrival and if I didn’t like the hotel rules I should use another hotel that wasn’t as difficult to book. The booking manager didn’t make the process easy and was hard to understand. Having booked numerous hotel rooms in the past this was the worse experience. During these times businesses should be happy for all services they receive. However, the booking manager was unapproachable, rude and offensive. Being exempt from wearing a mask, I found the whole situation very disheartening and I will never book this hotel branch again, no matter where I am in the world.

Very clean

Was cleaned and no issue with my one night stay.

Hotel was good. Nice to have parking in this part of London on site.

Although a London hotel parking is expensive at £15p/night. Understand there is a pandemic going on but to have food, you have to physically go down to reception to book and then return to pick up yourself (which is no big deal but don't understand why we can't order by phone and then pick up? especially if mobility is an issue). The room walls are paper thin and i could hear who my neighbour was speaking to on their mob phone!!

Good food, good location. Strong WiFi

Very nice service, and very friendly staff

Great new hotel

I was staying, while working in the area. It was definitely value for money in these difficult times. Room was perfect for what I needed.

Great new hotel, fantastic customer focused and courteous staff team.. this hotel is also amazingly placed for the tube into centra London literally 5 mins walk to pic line!