2/10 – Mangelhaft
9. Feb. 2019
Check other websites, terrible communication
Before booking this hotel, check their reviews on other websites too as there are similar stories to ours. We had the same terrible experience checking into this serviced apartment. On the morning, as we were checking out of another serviced apartment, I called ahead to their contact number and they were able to confirm that I would be able to leave my luggage there ahead of my check in time later that afternoon. With that out of the way, we were planning to enjoy a day in London.
On arrival, we found that actually there is no way to check in your luggage and that we'd need to use a luggage drop. The closest luggage drop was 1 mile away and we were carrying 3 heavy pieces of luggage. If they had informed us that there was no check in at the apartment, we'd have left our luggage at our previous serviced apartment. The lack of communication and care for our situation was absolutely disgraceful.
We called them several times about our situation and requested an early check in. They said in that there was no way to change the check in time of 5pm. They constantly mentioned that things were out of their control and was unable to do anything. In defeat, we spent money on a taxi to a luggage point, paid for that service and went to lunch at 2pm. They called us 5 minutes later and said they could let us check in earlier. The amount of misinformation and terrible communication was so frustrating and unprofessional to work with and I'd avoid this place like the plague.
Alex
Alex, Romantikurlaub (8 Nächte)
Von Hotels.com geprüfte Gästebewertung
