Room Home Stay

Quite a lot of noise outside. (Rogers Suite} Could benefit from secondary glazing.

Check in process was fine. Instructions to collect keys were clear. I actually never saw a member of staff. The photographer did a great job making the space look larger and nicer than it actually is. London is a big city and space is a premium but the pictures treat the location a bit too well. Overall though, my biggest complaint was the noise from the neighbours. The walls are so thing that even though I put noise cancelling headphones on I could still hear far too much. The end result was a really bad nights sleep. Have a look at the picture to see the state of the headboard of the bed which actually made me laugh. The location is great if you need easy access to Liverpool St though.

Shower was broken two days out of the four days I was there. No WiFi accessible from the room I was in (Heather).

Perfect stay. Apartment was nice and clean and in the perfect location x

Extremely disappointing. I have stayed here previously and a returning customer. On arrival (7pm) the room was cold, bed sheets damp. I was told the main supply to the heating had been cut and would not be working for the duration of my stay (2 night stay booked). I was shown a small electric heater (the room was not pre heated). I asked for a refund as I could not stay in that condition, it was due to be freezing the following morning and the air was damp. I was offered another room on a lower floor? Not sure why as this had no heating and exactly the same issues applied. I was not told in advance on arrival so ai sought alternative accommodation, not great when travelling alone at short notice. Both Hotels.com and Rez will not offer a refund. They both believe this is an acceptable service and the offer of a small electric heater is perfcetly within their rights. I will not use Hotels.com or this hotel again as I don't feel l was treated fairly. Be careful.

Perfect for an overnight stay. Very good location for the City. Worth knowing that there is no lift so if you have heavy luggage beware.

No sign for the front door. Room quality is poor, very cold until later in the night when they eventually put the heating on. Some plugs broken. Won't be staying there again

Nice apartment - noisy area but quiet after 12. I sent a few emails to the concierge and they were very quick and helpful

Noisy plumbing. Noisy neighbours. A really annoying intermittent drip from a gutter when it rained.