SACO Covent Garden - St Martin's

This was my second stay, this time with a second apartment for a family member. The location is fabulous with easy access to central London and transportation. The apart is very clean and the service provided by staff has been excellent.

We stayed in apartment #4. The 9 apartments are on the elevator'd 4th and 5th floors of a pretty modern building in a great location, close to Seven Dials, Covent Garden, Leicester Square, etc. Easily coordinated check-in via text with the host, who graciously let us check in early. The apartment had a small bathroom with shower (in fine but not pristine condition) with great hot water and a nice towel-warmer. It was stocked with a small kit of sundries and towels but no washcloths. Two good HDTV's with cableTV and HDMI jacks, one DVD player. Wifi was excellent (in-room and free, despite some warnings from hotels.com to the contrary). Main room had well-equipped new kitchen, stove, oven, washer/dryer, microwave, fridge, dishwasher, sink, fan, coffee pot. Beautiful floors. Couch, coffee table, dining table, TV stand were all functional. SACO replaced the older dresser in the small carpeted bedroom unbidden on our second day. Bed was super-comfy. Windows, lighting, and shades were all good. There was some street noise that we eventually got used to: some of it may have been from holiday revelers after the pubs closed but other noises seemed more mechanical--trash pickups? The well-lit public courtyard off the street was very nice but did attract some partiers who trashed Xmas decorations two nights and puked right at the building's doorway one night. But no homeless, unlike many doorways in London. Highly recommended!

Great location. Excellent service. We’ve stayed here twice and will stay again.

Upon arrival the lights in the kitchen/living room did not work. They moved us to a similar apartment next door. Not a big deal at all! The check-in staff were very nice and helpful. The downside is that you have to meet them at a specific time at the apartment. If your flight is a early and you get there a few hours before, you are stuck waiting there outside with all of your luggage, not fun. The upside of an apartment is pretty obvious.. You have a fridge, microwave, oven/stove, dishwasher, etc.. The downside is cleaning only comes once a week so you may have to find somewhere to dump a bag of trash depending on how that falls. The operators for SACO are lackluster at best, not that interested in helping seemingly, and was almost zero help when we tried to extend our stay. This caused us to move to a hotel for the 2nd half of our trip. The check-in staff were really nice, but you can't get them on the phone.. I had their cell number and I called it multiple times to let them know that our flight was early and I never got a call or text back. Also, we got an email that we were meeting someone there and then that contact was changed to someone else. It just didn't see like a well oiled machine. Bottom line is that the location is great! The place is 4/5 on cleanliness! The services from SACO is what really holds this place back.

Great apartment and very close to everything. I had no issues with noise. Will definitely book again.

The position of this apartment is brilliant for Covent Garden, the theatre and great shopping. We love SACO apartments although there is always a wait outside the front door to be admitted for check in. This apartment is a little bit tired. Nicked paint, a bath that needs regrouting, marked carpet. Despite all this, I would go back again because of the convenience.

Booked for a two night stay at Saco apartment Covent Garden London. A rushed intro by the guy I picked the key up from. To my horror there was a pest control box on the floor beside the bed, on closer inspection there were ants crawling all over the skirting board of the bedroom. I also had no hot water for the duration of my stay due to a broken boiler that could not be fixed. An offer of a shower at another apartment in another part of town was not an option! The Saco girl I spoke to was very polite but I ended up calling Hotels.com who eventually sent me just under a third of my bill back as compensation.

We loved the apartment. The location and accommodations are excellent. It can get a bit noisy but that should be expected for this area. You can walk anywhere easily. There are restaurants and shopping very close by. The check in is a little different. Make sure you read the email they send you. You have to contact them prior to arrival to coordinate a meeting. This is not a problem but it is different than usual. Also, check in is at 4pm. Otherwise, I would recommend this to anyone looking for the amenities of an apartment rather than a hotel.