The Marble Arch Suites

Initially booked into a single room, which was the same size as my bathroom at home!! Not happy! However the concierge was great and managed to move me to a room where I could open a window and move! Full marks for the concierge, no marks for the single room!

Couldn’t tell you about the hotel, when I got there was informed that there were no rooms an that they had put me in a hotel several miles away, once I told them location was important for work they moved me to a sister hotel 2 minutes walk away where I got a small basement room

Nice hotel, albeit the single rooms are very small. Rooms were modern and clean. Would stay again.

I was really scared as I had booked and then read the reviews!!! I called the hotel the night before my stay and they assured me I would be staying where I had booked etc. Upon arrival the lady at reception was lovely, and accommodating. She let me keep luggage with her until my room was ready (I arrived early). I got back to my room late at night and when I did I was so shocked, stunning, big room. I loved my nights sleep here! Thank you

When I arrived I was moved down the road to overspill hotel - nice, very small rooms. The guest in front of me was also moved so I’m guessing this is regular/frequent?!