Montcalm Royal London House - City Of London

Sehr freundlicher Empfang und als Geburtstagsgeschenk direkt ein Zimmer-Upgrade + Geburtstagsküchlein und schokolierte Früchte aufs Zimmer - super!!! Das Hotel befindet sich in einer tollen Lage! Hübsche, moderne Gebäude und lebendige Straßen mit coolen Bars, Cafés und Restaurants umgebn das Hotel. Fußläufig sind tolle Märkte erreichbar. Die Gegend wirkt bei Weitem nicht so touristisch wie andere Ecken in London. Das Hotel war also wirklich perfekt! Die Zimmer angenehm groß und sauber, Fußbodenheizung im Bad und dimmbare Beleuchtung. Samstags sogar Prosecco umsonst ;-) Würde jederzeit wieder dort meinen Urlaub verbringen! Vielen Dank für den tollen Aufenthalt!

Der Service hat sich in den letzten 2 Jahren seit Eröffnung deutlich gebessert und ist diesmal perfekt gewesen. Sehr freundliches Personal an der Rezeption und oben im Restaurant. Es gibt wirklich nichts zu bemängeln. Die Zimmer zum Innenhof sind laut. Schon in den frühen Morgenstunden ist der Lärm bei geöffnetem Fenster unerträglich und bei geschlossenem Fenster noch deutlich hörbar.

Mein Zimmer ging zum Innenhof. Beim Öffnen der Fenster war dann der Lärm der auf dem EG-Dach installierten Abluftanlage zu hören; leider für meine empfindlichen Ohren auch bei geschlossenem Fenster. Das Reinigungspersonal nutzt anscheinend gerne Raum-/Duftsprays; ein weiterer Grund zumindest zeitweise die Fenster zu öffnen. Bars und Restaurants werden auch gerne von Nicht-Hotelgästen frequentiert; es war - insbesondere Donnerstag Abend - im 10. Stock daher sehr laut. Personal sehr nett und hilfsbereit.

Gorgeous hotel but they aren't managing the COVID system as well as hoped. When we arrived, we enquired about getting a drink at the rooftop bar and were told it's fully booked and you have to book weeks in advance. Seems odd for a 5* hotel that they wouldn't reserve any tables for hotels guests. We went up anyway and the amazing host was able to seat us for a quick drink before a booked table arrived! We also wanted to use the pool that evening and were again told it was fully booked so we couldn't use it until 12:30pm the next day, even though check out is at 12. It would be good if the hotel could contact you before you arrive to say you need to book these things, as we booked this hotel for the rooftop bar and pool, so to be told we couldn't do either was disappointing! Otherwise the hotel is beautiful and the rooms lovely. Gorgeous shower and the aircon worked perfectly on the hottest night of the year. I'd stay here again when things have calmed down and it's running somewhat normally again. The macaroons and bottled water in our room on arrival were a really nice touch!

Would caveat review with fact this was during a COVID restricted staffing time and hotel access/lift restricted stay, 7-10 August 2020, however; 3 night stay resulted in only new towels for first night (no room clean, dirty cups left and no new tea/coffee) and absolutely no room service at all for second night; Lack of room cleaning was a significant concern in time of COVID !? Hotel access was affected by very busy Aviary rooftop bar/ restaurant, accessed through the main hotel lobby and exiting via 9th floor bedroom corridor,(due to up and down lift separation) Friday and Saturday both quite noisy. Room 312 has light well view and air con hum from plant at base of light well. Room key so faulty till aftersecond night Reception staff very attentive, but seemed to have limited influence on overall hotel performance and were all on the phone at checkout, with no chance to pass on these comments. Club Lounge not available (Only known at check-in, not specifically stated on hotels.com) and no alternative such as priority booking for Aviary made available. We appreciate that COVID restrictions are in place but feeling was the Aviary patrons were more important (cash flow maybe) than hotel guests and that what may very well have been a quality Hotel came up quite a bit short in this case. Will struggle to consider booking again, with this number of deficiencies and would appreciate comment of management who will hopefully be able to identify stay from information provided.

The hotel is beautiful mary at the front desk was so helpful . Loved my stay. The only thing for me was the spa I booked a treatment and we were delayed on the motorway so wasn't able to move it so lost out on my bday massage. I know you have to give 48hrs notice but something's are out of your control and if you have appointment available I don't see where it can't be changed. But rules are rules. The room was beautiful, I will definitely be back to stay. I was met with balloons on my bed to wish me a happy birthday, nice little touch.Thanks for having me.

Large amounts of money required for mandatory deposits of which I was poorly informed. Had to clean again once arriving due to missed areas, hair in shower head. Promised a bath, but no bath! TV was 55inch but the quality was not even the closest to HD. However... if You want a place to cool down in the current heat, the air con facilities available was the pinnacle of our stay.

Beautiful hotel. Great location,

Far too many Covid procedure signs in place, really over the top - makes you feel uncomfortable and its not necessary. Hardly any staff, could not even get a drink after 10.30pm to the room, have to even request a kettle for the room at the moment. Touch screen controls for room lights and climate constantly crashes. Room tv connectivity really unstable. Not a 5* experience, seems to be another property offering a very scaled back product.

Such an amazing stay at the Montcalm hotel, the service was excellent and I would 100% recommend to anyone staying in London!