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Hotel Hacienda de Castilla

3.0 star property
Hotel with outdoor pool, near Ultramar Ferry Puerto Juárez

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Property amenity
Lobby
Interior
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes
In the heart of Downtown Cancun, Hotel Hacienda de Castilla offers a warm welcome with an inviting library and restaurant. Unwind by the outdoor pool or explore nearby attractions with help from multilingual staff who have left a lasting impression on previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Pet friendly
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Meeting room

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
$26 nightly
The total price is $37
Oct 18 - Oct 19
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 19 - Sep 20
Check availability for tonight Sep 19 - Sep 20

Tomorrow

Sep 20 - Sep 21
Check availability for tomorrow Sep 20 - Sep 21
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
Cable/satellite channels
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4

View all photos for Room Standard

1 bedroom, down comforters, desk, blackout drapes

Room Standard

  • 172 sq ft
  • Sleeps 4

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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Las Palapas Park - 18 min walk - 1.5 km
  • Plaza 28 - 3 min drive - 2.2 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪taqueria bonampak - ‬7 min walk
  • La Casa De Las Mayoras
  • Domino's Pizza
  • ‪Tacos Beef - ‬10 min walk
  • ‪Food Court - ‬10 min walk

About this property

Hotel Hacienda de Castilla

When you stay at Hotel Hacienda de Castilla, you'll be just a 5-minute drive from Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center. Guests looking for a bite to eat can check out La Hija de Villa, which serves Mexican cuisine. An outdoor pool, a bar/lounge, and a children's pool are other features. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 43 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property in advance.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (2 total, up to 44 lbs per pet)*
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Pool table

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle service is offered for an extra charge of MXN 1000 per room (one-way)
  • Early check-in can be arranged for an extra charge of MXN 250 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 100 per pet, per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Is there a pool at Hotel Hacienda de Castilla?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Hacienda de Castilla?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Hacienda de Castilla?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Hotel Hacienda de Castilla?

Yes, an airport shuttle is available. The charge is MXN 1000 per room one-way.

What are the check-in and check-out times at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of MXN 250 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an onsite casino at Hotel Hacienda de Castilla?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Hotel Hacienda de Castilla and nearby?

Hotel Hacienda de Castilla has an outdoor pool.

Are there restaurants at or near Hotel Hacienda de Castilla?

Yes, La Hija de Villa offers Mexican cuisine.

What's the area around Hotel Hacienda de Castilla like?

Hotel Hacienda de Castilla is in Downtown Cancun, a short 13-minute walk from Mercado 23 and 4 minutes' walk from Séptimo Día Adventist Church.

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Reviews

Hotel Hacienda de Castilla Reviews

7.4

Good

7.8

Cleanliness

5.6

Location

8.0

Staff & service

8.0

Eco-friendliness

7.2

Property conditions & facilities

Popular mentions

Service staff
Room
Restaurant
Location
Value
Booking
Wifi

Reviews

8/10 Very good

The staff is amazing!
charlene bourassa, 8-night trip

10/10 Exceptional

Great place to stay
Jolene, 8-night trip

8/10 Very good

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Hugo, 3-night trip

10/10 Exceptional

Nice place for family to stay
Jolene, 8-night trip

10/10 Exceptional

Great little hotel! Very pet friendly, too!
Estelle L, 4-night trip

8/10 Very good

Good for sleeping overnight
Subhadip, 1-night trip

10/10 Exceptional

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Kim, 1-night trip

8/10 Very good

Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Enriqueta, 2-night trip

8/10 Very good

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Naleita, 2-night trip

8/10 Very good

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone
Breakfast
Dinner
Kim Yvette, 2-night trip

10/10 Exceptional

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.
Priscilla, 2-night trip

10/10 Exceptional

Management was amazing! Place is lovely, just the neighborhood..
Emely, 2-night trip

6/10 Good

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Carlos, 2-night trip

8/10 Very good

It was comfortable and clean. I enjoy staying there. Close to public transportation.
Edgar, 7-night trip

10/10 Exceptional

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Charlene, 6-night trip

8/10 Very good

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Jairo, 1-night trip

4/10 Fair

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.
Martin, 5-night trip

10/10 Exceptional

nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
steven, 1-night trip

8/10 Very good

Esta bien
Manuel, 10-night trip

10/10 Exceptional

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Zenon, 3-night trip

8/10 Very good

the one whose cleaning the rooms is so nice and friendly

2/10 Poor

Towels had holes, very unsafe area. The phones in the room just for show and not connected. Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work
Michael, 9-night trip

2/10 Poor

I booked 6night I stayed 2night and I left it was horrible
Youcef, 6-night trip

8/10 Very good

No elevator and no fridge on room. Very clean nice room and very clean.
Rafael, 5-night trip

2/10 Poor

they lost my registration and I had to stay in other hotel.
Juan Pablo Gutierrez, 2-night trip