Extended Stay America Billings - West End

I had booked and paid for my hotel a monrh in advance. I arrive at the hotel, received my room key and was surprised to find the room not what I had reserved. I'm tall and need the bed I reserved so I haul my bags back downstairs and tell the girl my problem. She tells me that they don't have any single queens available but that they didnt charge me for the upgrade. I laughed and said what upgrade? Those are not queen beds. She then lied to my face insisting that they were queen beds. I was pissed and went back upstairs to call coporate. Corporate confirms that the girl downstairs was lying and they were 2 double beds but he didn't have anything else. But I could pack my things and find another hotel and a rep would call me within 24-48 hours. I let him have it. Within 5 minutes the front desk calls to tell me that a queen just magically became available. On top of all this, the pillows stunk and there was no coffee maker or utensils/cookware in the kitchenette. I had to go downstairs and get silverware and a pan. Nowhere on the Billings Extended Stay website does it state anything about the lack of coffee maker and kitchen utensils/pans. Its actually on a piece of paper in the room. I would NEVER have booked a stay there had Id known this. In fact the kitchenette and coffee maker were what sold me on this hotel. Houskeeping is every two weeks. Wow, glad I wasn't staying there more than 2 days.

Desk clerks were very helpful and friendly! And the room was very clean

Really nice and neat quiet hotel 😊 plus the kitchenette and fridge are very convenient.!

Had to get your towe

I had made a trip down to billings for a doctor appointment and wasnt on planning to have to stay another night. Due to weather conditions and unexpected circumstances i had no choice. I went to hotels.com looking for a cheap fix for

When we checked in our room was already booked and the girl working was so sweet she gave us a suite room and it was so nice!! Really friendly staff

Great place, friendly, helpful staff. Would stay again anytime and recommend anyone visiting to stay here as well

No frills reasonable, but a little dirty. Stains in the carpet. Pile od small debris on the floor. Pooor jib dusting.

Check in was great and I requested a pet friendly room. The room was clean except for the floor. It was filthy. You could see that someone attempted to clean it and gave up. When I walked across the room I left the imprint of my shoe on the floor. No excuse not to mop the floors. Vacuuming is not enough

Check in lady needs a raise, she is awesome