Sanctum International Serviced Apartments - Belsize

Room was cold called so many times to sort it out but no one came to assist floor had red marks over it also having a shower there was no hot water all cold

Everyone so friendly and helpful, Perusz and Michelle, Bianca, the guys who helped us move, etc.

Generally, the hotel is in great condition. The staff are friendly and helpful. But never take their word if they asked you to book directly from them. They will give you a room that are not sellable online.

Everything in the hotel is excellent. Everything in our luxury department was excellent too with the exception of the toilet where water was leaking for the damages seal causing a pool in the toilet. The hotel responded by fixing the seal, but it was still leaking and causing pool. Generally the apartment is clean and comfortable. I will definitely go back there. The gym and pool is not in same building, 3 minutes walk only. The gym has everything that you need and the pool is excellent.

Great place, friendly responsive staff Good sized apartments

Very clean, well appointed, friendly staff. However, the advertisement of a pool is incomprehensible and incomplete, as a party of five in our family, husband, wife and 3 kids. They would only issue 3 pool passes (so as a parent to accompany the children to an off-site pool, we could only take 2 of the children). This went on for 3 days when management agreed to issue passes to all of the family members, then we get to the OFF SITE pool only to find out children are only allowed to swim from 9-6 pm, the times when most families are sight- seeing. I selected this facility for its size and for the pool. Therefore, I cannot say that I would stay at this facility again.

Awesome Rooms - clean tidy and spacious

I booked this for a family weekend away. The apartment was perfect. I’m excellent condition, spotlessly clean. Staff were polite,professional and helpful. Much nicer than staying in a hotel room as you have more freedom. Slightly better TV channels would have been nice. Not just BBC 1.

My stay wasn’t the best because it was quite noisy. I also hated how slow the internet was.