2/10 – Mangelhaft
21. Okt. 2024
Stay away from this hotel!!!
I can only warn you: the Comfotel PRPL in London is an absolute nightmare! Upon our arrival, the receptionist informed us that our room was in the basement – something we were not made aware of beforehand, and it was not mentioned in the booking confirmation.
The room was dusty, dirty, stuffy, and reeked of chlorine. For someone like me, with asthma and allergies, it was unbearable! When we asked for another room, the receptionist merely replied that this was "normal" in London and handed us two air fresheners – completely inadequate!
The toilet was wobbly and unstable, the towels and bedding smelled of mold, and the floor was filthy. The small refrigerator we had was also unsanitary. The shower drain was full of hair! We were told that we could get another room the next day for an additional £140. This is outrageous, especially since we had already paid €360 for four nights!
We were assured that there would be a "deep cleaning" the next morning. However, when we returned the next evening, we found only smelly (supposedly fresh) towels and an empty trash can. Otherwise, the room remained dirty. Despite our health concerns, there was no willingness to accommodate us from the staff.
I will never stay at this hotel again. It is a disgrace, and I absolutely cannot recommend it!
Aleyna
Aleyna, Urlaub mit Freunden (4 Nächte)
Von Expedia geprüfte Gästebewertung
