The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

excelent service, food and facillities. the hotel is beautiful and the rooftop is a hit. The yoga classes are very recommended

All in in allen Ressorts. Dadurch verschiedene Auswahl an Gerichten

Das Hotel ist neu und sieht auch sehr schön aus. Das Essen war für mich nicht lecker, ausser das Frühstücksbüffet. Es hat 3 Restaurants. Büffet, mexikanisch und asiatisch. Die Auswahl ist sehr beschränkt meiner Meinung nach. Und beim Büffet ist es so, dass man das Hauptgericht trotzdem auf der Karte aussuchen muss und nur ein Salat und Suppenbüffet vorhanden ist, welches seeehr klein ist. Wir hatten ein Zimmer im obersten Stockwerk und konnten sehr schlecht schlafen, da sie immer irgendwelche Bauarbeiten machten und ständig rumhämmerten und Lärm verursachten. Das Personal ist zwar nett, aber nicht sehr zuvorkommend, wie ich es mir in solch einem Hotel gewünscht hätte. Reception nicht freundlich!! Auf dem rooftop läuft immer Musik, was mich nicht störte. Das Personal dort oben ist auch am freundlichsten von allen! Ich empfehle den Strand von dem Schwesterhotel Playacar28, wo man mit dem shuttle hingefahren wird. Im cocobeach( das andere hotel dieser reihe) würde ich nicht beachen, da man fscherboote im wasser hat jnd das wasser sehr eklig ist. Die Lage vom Reef28 ist dafür perfekt für alles.

Spectacular resort. Everything they promised and then some. Highly recommend.

It’s was an amazing trip and everyone was so nice

We flew into Cancun and wanted to stay somewhere a little more romantic than Cancun. Playa de Carmen offered nice beaches, activities and shopping! Very nice place to visit fir a quiet getaway. Next time I will pick a better hotel. Would you believe the beautiful spa that they advertise as well as the roof top spa are both cold? I was shocked. The Reef 28 does not offer ocean views, however it is a short walk to the beach. The rooms have showers only unless you book a junior suite which I was told would be an extra $50/person per night. Do I thought no biggie, we will purchase a spa package and relax in the advertised JACUZZI. Well when that was cold I was over it. It doesn’t make sense. The manager of the spa was not available so I left my cc number with someone who said her name was also Beatriz but she wasn’t the manager. I still haven’t received a Calk or refund for purchasing the spa package. My advice: don’t waste your time.

I give the overall a 6 out of 10 . The place was very clean and the location was close to all the action as well as the beach . They have a great product with a sub par execution. Some of the staff were very friendly and some ( mostly the ones in charge ) were not , but that is something sadly I find all over Mexico. There’s seems to be a system of overseeing everything ( eyes on you everywhere ) that I’m not comfortable with , but that is neither here nor there . Let me get to my three biggest complaints . All-inclusive means to me , that I shouldn’t have to wait for a waiter to ask his boss if I can have a second order of hash browns, or pay extra at the gourmet restaurants for the steak or lobster ... Next up is the Gourmet claim, the food was not wowing one bit . Breakfast was just so so and the three restaurants alternating open days did not make for a lot of choices . And lastly I was looking forward to roof top hot tubs but I was sad to find them Luke warm as well as the Aqua spa at the same temperature . I can’t say I won’t go back but I will try someplace else before I do

Love this place, they welcomed us with a Very good and tasty Mimosas! They have a great rooftop where we spent an excellent time, we didnt have to go out and look for more beach club parties! In general everything was excellent and great price!

Horrible customer service, it takes them hours before getting you any service whatsoever! Once the service is received, it’s usually not even properly received or even correct.

We were at the hotel 4 nights, We enjoyed the food and services at the restaurants. However management seems do not care for loud guests,(very rap music's, loud conversation on the hall way all night long) nothing changed after reporting these issue to reception. there were people literally 2 am on hallway acting like they were in beach. I was very regret that we were there.