Canary Wharf - Corporate River View Apartments

The check in was difficult, there is a short check in time. Between 3pm and 7 pm (I think), outside that time was an extra charge. You also had to give a 15 min time slot that you were due to arrive. Which for central London, with train/traffic delays is difficult. We ended up getting there 1 hour early to ensure that we would be there on time. There was a £300 breakage deposit on arrival taken from my bank (which is in the T&C’s), it was due to be returned within 7 working days. After 8 working days I rang them, I'm 80% sure that they did the refund whist I was on the phone as I suddenly got an email regarding the refund and the money was in my account 2 days later. I don’t think it would have been refunded without my call. The place was okay, a little dated, nothing special. I've stayed in a few apartments at a similar price in London and this was nowhere near as good.

This place is nothing as advertised. Its in a corporate area but theres nothing of corporate quality inside . Its all very worn out and tired . The sofa and armchair are worn out ,flat and hard to sit on and dirty. Bathrooms in dire need of an upgrade . Blinds broken and dirty. Beds are cheap . Not worth the money Not luxury Given the money there charging id say there having a laugh .

Good apartment, view was brilliant and close to shops/ restaurants. Main issue was the beds, very uncomfortable!! The bed in the master bedroom was so creeky and uncomfortable. Apart from that everything else was great!

Would not book through this company again. Paid a lot more than average for a superior apartment. in this block and certainly could not be classed as superior.Apartment given was not as per the pictures advertised. Had to pay £300 deposit for damages even .though the furniture was from 1980's and past its best. Dining room chairs were badly stained, sofa and cushions dirty, cushions were ripped, kitchen cupboard doors hanging off, window in living room wouldn't shut and had attempted to be taped down. Wardrobes stuffed with dirty memory foam mattress.Complained but got standard response that it was as per the pictures and they would send someone to check. Apartment was then accessed without me being present and someone attempted to clean the dining room chairs!! Also check in time was changed after agreed to suit them and then i was accused of not turning up 45 mins before i was due there! Don't bother, there are lots of much better places around than this.

A group of 5 of us stayed at the Deluxe apartment, and we found that the occupancy level advertised (6 people) is impossible to accommodate. The sofa bed we assumed was in the living room was actually in one of the bedrooms with the other bed, providing no privacy for one of the two couples in our group. When we asked in person if we could temporarily move the couch bed, we were told we could not. Those beds were also incredibly uncomfortable. They gave my partner very bad back pains after a single night's sleep. You can feel every spring. The couch bed? Our single friend opted to sleep in the non-convertible couch instead because the couch bed was so uncomfortable and tiny. We felt so bad we reimbursed her for part of the cost since we all paid equally. The location was pretty cool, but nothing is open after 12. Keep that in mind when staying at Canary Wharf. The combo washing / drying machine was a bit confusing at first but I found the manual online. Turn the dial to "D" and have the Dry function button pressed down as well before you press the power button. It will then go through a full wash rinse and dry cycle. This is the only way we found the washer / dryer to work.

Excellent service

Apartment was clean and had all the amenities I would expect for such a stay.