We chose the SureStay Hotel by Best Western Cedar Rapids on a short overnight work trip for my fiancé. Upon arrival, all the semi parking was full. We ended up parking in the Burger King parking lot right by it which thankfully ended up being okay, but once we made it to our room it had an odor of cigarette smoke. When turning the air down we discovered a partially smoked cigarette sitting on the top of the A/C unit, then we got in bed and saw a burn hole on the blanket. (see photos) The room just didn’t feel the cleanest. The floors were sticky & the toilet didn’t flush. Very disappointed in our stay.
Geschäftsreise (1 Nacht), 10. Juni. 2021
No mirror in bathroom/anywhere.
Rebecca, Familienurlaub (1 Nacht), 28. Mai. 2021
The website did not indicate the pool was closed. The tub when we arrived still had hair in it from the previous people. They seemed overly concraboutbourbtowel usage
Holly, Familienurlaub (2 Nächte), 14. Mai. 2021
Guests had pet in room, bark all night, not very quiet building, bathroom needs serious makeover-it looked dirty. The entrance also needed makeover. People walked and talked around the hotel with no mask including hotel manager. Forget about the complementary coffee and bottle of water.
MaryLuz, Familienurlaub (1 Nacht), 24. Apr.. 2021
I would not stay here ever again.
I could not believe how dirty our room was. I don't believe the bedding was changed from the last people there. My husband went to call the front desk and the phone didn't work. He moved it and realized there was no phone cord attached! There was dust and grim every where, black specs of something in the fridge, an open package of the cream and sugar thing for coffee that someone used. A towel (assuming used) hanging on the back of the bathroom door. I tried to find another hotel but they were all booked (we were there with four other states for a gymnastics competition) and, it appeared there were a ton of workers from Texas in the area living/staying at the hotels for work, I assume. The lone gentleman at the front desk was very apologetic and said he was the only one working. He said he was supposed to check the rooms but had not had time. We changed our own sheets and I dusted the room. There really was no one there to complain to or fix it. We left by 6:45 a.m. just to get the heck out of there. When we got to the parking lot, there was alcoholic beverages strewn across the parking lot. Never again will I stay here. Very disappointing.
Familienurlaub (1 Nacht), 24. Apr.. 2021
I'd probably stay again.
It was good. Very clean. Friendly. Good prices. My original room had a disfunction toilet and they changed my room without issue. It was in fact an upgrade. Key worked.
Heater/air conditioner worked well. The shower was very good. Towels good size and quality. Bed fairly comfy. Quiet room. I didn't try the fireplace. I also let them know that I come to find they're missing a screen on one side of the window. It had been wide open, in the second floor.
I understand limiting breakfast with covid but Monday morning the options were coffee or bottled water (the juice machine didn't work), whole apple or orange and one kind of breakfast bar.
Catherine, Reise (2 Nächte), 17. Apr.. 2021
Signs dated back to 5/20 on covid restrictions on walls and posting of west mask in hall when employees don’t follow this. No breakfast no pool no gym even though there are no restrictions for this state city county.
kevin, Geschäftsreise (2 Nächte), 12. Apr.. 2021
It was nice clean comfortable and friendly staff
Gladys, Reise (1 Nacht), 29. März. 2021
Property was well located and convenient to expressway although traffic noise was loud at times. The front desk staff was very pleasant. They noted that they were serving breakfast, but they had none. Even the sign in the lobby gave the hours of the breakfast service.
The hallway stairs on each day of my stay had the same dirt and sand that had not been vacuumed.
On the first morning I had just got out of shower and one of the cleaning staff came into the room without knocking and wanted to clean the room! I told them to come back but they came in and did their thing...unbelievable.
They could use some training.
Familienurlaub (2 Nächte), 15. März. 2021
Terrific stay! The staff was pleasant and very accommodating. I will stay here again!
Jo Anne, Familienurlaub (2 Nächte), 3. März. 2021