Best Western Pioneer Inn & Suites

Room smelled awful like vomit and urine and stale cigarettes, non smoking room. Front desk would not answer phone to straighten out my reservation. I was there, she was in inner room, then lied and said phone hadn't rung. I was there and heard it. Very disappointed. Best westerns are usually very nice

Picked this hotel based on recent reviews. When i arrived i found out my room was not in the building with the pool. Slight inconvenience since it is freezing out. But, the doors in the building were open. The security locks not being used. Room did not look like the pictures and felt unsafe. Came back from dinner and had note on my door we were being moved due to a plumbing issue. Found out hotel phone did not work when i tried to call the front desk. Room upstairs was nicer, but people were smoking in hotel. Phone in this room did not work either. Both beds had dirty sheets, stains and hairs. The washing machine and dryers out in open outside of my room were in use most of the night. The lady at front desk was very nice. The pool and hot tub and room were new and beautiful. However, the hot tub was cold. I can see they have put some effort into renovating the hotel. But, the safety and cleanliness needs to be fixed.

When I checked in the lady at the front desk was not helpful. She said you are there and pointed to another building. I asked hours for breakfast and she told me but didn’t not say where it was. I had to ask because it was in the building were I checked in. Got to the other building, we were on second floor. No elevator, had to drag my luggage up stairs. Got to the room and the bathroom smelled like urine ( worse than a truck stop bathroom). Went to front desk and complained, the lady who checked me in was nicer and apologized and gave us a different room. This room was in main building and again no elevator. Breakfast was not good except for waffles

Great stay, great location, safe, quiet, convenient to I80.

Very dirty room

It was a very good stay

Breakfast was not that tasty. In the bottom quarter of other hotels in this price range.

The pipe to the bathroom sink leaked and we had water all over the floor. Told the clerk about it and they immediately put us in another room. The bathroom fan very loud. Bed was very close to air conditioner and fan blew very cold air right on us. Clean room and good service and check in.

GREAT PLACE