Access Camden

Ridiculous set up. You collect the entry pass and key from a hotel 40 minutes away. If you don’t read the small print when you book, what happens is...you arrive at the apartment entrance (situated next to the bins from the pub next door), realise you can’t get in, call the number and are told that you have to go across London to get the key. Next find a taxi and travel 40 mins and pay £28. Arrive at the hotel, state it wasn’t clear regarding key collection, be told by the hotel that they are sorry (nice) and that they have a lot of complaints but the owners don’t care. They state they will transfer me for return journey, then wait 45 minutes for the transfer (argh!!) take another 45 minutes back to the apartment and fall into the single creaky bed. Disgruntled and will never book here again.

I did not realise on booking that key collection was required. This is from Earls Court on the other side of London. From finishing work at 5pm, I finally got to the apartment at 7.00. I would not have booked had I known this. I had booked an apartment for 2 adults and expected a double room. I arrived to find bunk beds and a single. I was appalled. The matress is of terrible quality and you can feel the springs. No bedside lights, just very bright overheads. The bedroom is also tiny. Tonight I shall have to sleep on the sofa as the bed is too uncomfortable. The apartment is like a greenhouse and I have fans going and the window open. It is still uncomfortably hot. The tv will only tune to a small number of chanels. The shower needs fixing. You turn it on and the pressure of the water forces the showerhead up. The ceiling is sprayed. You are not. There is no hair dryer. Needless to say, I would not revisit.