So Arch Aparthotel

Klimaanlage Warm/Kalt etwas nervend, Teppich renovierungsbedüftig, Zimmeraufteilung gut, zum Öffnen des Fensters muss man erstmal auf einen Stuhl steigen

No heating in the room and the receptionist couldn’t help us with it apart from switching the air con on.The room was 12 degrees all night. Microwave didn’t work. Door was really stiff, making it difficult to open and shut.

Myself and two friends stayed here as we were attending a gig at the O2 Kentish Forum for a couple of joint birthdays. The room was clean, tidy, well sized and overall pretty good, the only bad thing is the church next door, with bells chiming every other hour, 12 minutes past the hour.

This is neither luxury nor an Aparthotel. Mattress looked and felt 20 years old and had to sleep on the bed settee as bed so non-supportive and uncomfortable. Furniture all old and tatty. Air con worked only some of the time. Place is basically for social housing with hotels.com clients filling the gaps. No bar, no restaurant, no communal lounge ie NOT a hotel/aparthotel at all. Free international phonically on site but not even a phone; Any refund refused by owner/manager. Never again!

Terrible room condition, an extremely squeezed place at a decent rate. Even parking costs 10 pounds. As soon as we checked in, we realized we cannot stay for 8 nights that we have paid for already (1250 pounds), and checked out the next morning. No refund was issued whatsoever. So, even though we lost about 1000 pounds, I still feel we made the right decision. The manager knows that people would like to check out after seeing/staying in the room, and therefore puts in the clause of non-refundable in the bookings.