The hostess when we first arrived was cold and curt. She wanted nothing to do with us service wise. She was literally hiding in the laundry room, avoiding ANY activity at the fromt desk. Told us to go away and come back later.
When we came back later, a different young lady was working the counter. Things went smoothly then.
Sadly, my wife left her coat in the closet and we didn't realize that until we arrived home (2 hours after we checked out). Called immediately and stated our issue. Was told to call back in 15 minutes. Whomever i spoke with at the counter didn't see her coat anywhere in the room or closet and told us to call back tomorrow.
It's a downhill ski inspired Columbia Jacket...i.e. not cheap. If no one besides managmemt and housekeeping have access to the room, it should still be there OR in managment's custody. I should NOT have to call back in the morning. Despite our oversight, if the coat is "gone" we fully expect their insurance to cover the theft of our property. It's a hot-pink and blue parka, you CAN'T miss it.