2/10 – Mangelhaft
18. März 2025
Bad!
Unfortunately, the experience did not meet expectations.
Upon arrival, the building appeared poorly maintained, with visible mold in the window of the front room (not our flat). This gave an immediate impression of neglect and lack of proper upkeep.
The check-in instructions were unclear, directing us to a lockbox labeled "Flat 3." This lockbox was damaged, with stuck dials, making it difficult to open. When we finally managed to get it open, it was empty. We attempted to call both contact numbers provided, but our calls went to voicemail. Only after searching the area did we find the actual lockboxes on the side of the building.
Upon entering the apartment, it was immediately apparent that it had not been properly cleaned. The bed sheets and towels were stained, the floors were unswept and visibly dirty, and the sofa, which we needed to use for sleeping as the listing stated the apartment could accommodate four people, was broken and unusable due to a damaged leg. The bathroom lacked even a shower curtain and the grout of the bath tiles had considerable mould.
The television was unwatchable due to a cheap aerial that did not function properly, and the overall condition of the apartment did not match the expectations set by the listing. Due to these issues, our stay was impacted, and we were unable to enjoy the accommodation as expected.
Nelson
Nelson, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
