Best Western Plus Brunswick Inn & Suites

Terrible customer service! Checked in about 9:30pm with a very rude older lady. She sent me to the wrong room. I had to go back down deal with her rudeness again in order finally get my right room And keys and pack all our stuff to a different floor. Other than the terrible staff the beds were comfortable. The rooms were dirty as far as floors and such. The breakfast was not as advertised pancake maker didn’t work. No hot “buffet” food as advertised just prepackaged muffins, bagels, oatmeal and cereal. But some of that is due to COVID-19.

Stay was very comfortable. Nice and clean. Would stay again.

The hotel is dated and needs updating, our bathroom grouting was a poor job along with the paint job. It seemed like the front desk was doing you a favor by letting you stay there.

They were not cool with my service dog and went so far as to tell me upon checking in “just make sure you take the dog with you everywhere you go And don’t leave her alone on the room.” Well, I am a travel nurse who travels with her service dog, but because I work in a hospital, I can’t take my dog to work for obvious reasons. I felt discriminated against by the staff. One of the managers actually called me on my cell phone 15 minutes after I left for work to tell me my dog was left alone in my room and “shame on me for leaving her.” Totally inappropriate.

It's was excellent. Such a nice place. New everything. Very very nice. Staff was super helpful and very nice! Awesome place! Highly recommend.

When I first got there it was a problem but they fix it, and bed was comfortable that why I like that hotel when I go Brunswick.

It was very clean, awesome staff, and great breakfast. The pool was not. People was getting in the pool who didn’t even have a room. We did not get to get in at least 20!ppl was in it.

Great

This hotel was clean, everything as advertised, and tge staff were exceptionally friendly. I would highly reccommend this hotel!

Check-in was quick and easy. The rooms were clean and in good condition. The breakfast bar was not as good as usual due to limited offerings because of COVID. However, it was great for what was allowed. The fitness center was good and what you would expect for a hotel. We had a good experience and plan to stay again when in the area.