"My family and I had an extremely unpleasant experience at this hotel. We had reserved two nights for 4 people, as we are a family with a 2-year-old baby, a 4-year-old, and a 13-year-old teenager. When we arrived at the hotel at 12:30 in the night, the receptionist named Oscar treated us in a cold and disinterested manner. Despite our situation, he showed no interest in helping us or providing a solution. Instead of offering a friendly solution so that the kids could sleep, he insisted we make another reservation for an additional room. The complete lack of interest in our comfort and well-being as guests made our stay an extremely negative experience, and we do not recommend this hotel to other travelers."