First problem started at check in... I noticed that the property was being renovated, therefore, no pool, no fitness center, no game room. Also, no Hot Breakfast. I had stayed at this hotel in the past, and those were the reasons I chose it this stay. Second problem was the first room we were given, the window shades were on the floor in a box, with bare windows. Back to check in... They gave us the wrong room... New Room... no soap in the bathroom, maid in hall didn't have any, 2nd maid did. They did not speak English, so it was a process. There was only one thin blanket and a sheet on beds, and one of the pillow cases was next to the bare pillow, someone stopped in the middle of putting it on?. It was below zero outside, an extra blanket or bedspread would have been the norm. The electrical outlets in bathroom, and just outside bath at mirror did not work. Had to dry hair without mirror at another outlet. One of the TVs was not hooked up at all, the other was tuned to Spanish Guide, we couldn't figure out the channels or how to switch it. The tub stopper did not work, so in order to give a child a bath, you had to keep the water running.
It was quite dirty in the hallway off the lobby, where you had to go to reach the elevator, full of dust, loud fans, and construction debris. And the continental breakfast was served right in front of the main entrance, so every time someone came through, you had the cold blast of air.
I would call before booking to ask if reno is done