We stayed at the Hard Days Night Hotel in Liverpool for one night in a deluxe balcony room. While the hotel itself has a great location, and the staff were friendly, our experience was let down by a significant issue with the water supply.
During the night, we had no water at all in our room. I woke up needing a drink but had no access to water, and by morning, when it returned, the pressure was extremely low, making showering difficult. Upon check-out, I raised this with reception and was simply shown a small sign stating that the hotel was experiencing water problems. While I appreciate that unexpected issues can happen, this should have been communicated to us at check-in so we could have prepared accordingly.
The room only had two small bottles of water, which we had already used, and for the price we paid, I would have expected more provisions—especially considering other hotels at a lower price point offer stocked fridges with drinks as standard.
I was advised to email the hotel manager to follow up, which I did over two weeks ago, but I have yet to receive any response. Given the size and reputation of the hotel, I find this lack of communication and customer care quite poor. We stay in hotels regularly, and unfortunately, this experience didn’t meet the standard we expected for the cost.
A lovely hotel in many ways, but the lack of transparency and follow-up on issues leaves a lot to be desired.