4/10 – Ziemlich gut
27. Mai 2025
Pool was not working
We booked this room because we had our grandbaby with us and wanted to let him swim in the pool and husband enjoy the hot tub. After checking in and paying from the room they proceed to tell us the pool and hottub are not working. We specifically booked this hotel for the pool. They would not offer any type of refund and stated we had to go through hotels.com.
The room was claimed to be a suite, but was smaller than an average double bed room. The bathtub had soap residue on the soap holder as well. One of the remotes did not work, which that wasn’t a big issue. The manager was not helpful at all. I have contacted hotels.com twice and hotels.com had tried to contact the property both time and the hotel would not answer. Every time we went by front office there was no customers present and the clerks were sitting around chatting so not sure why no one would not answer. We should have stayed next door.
Amber
Amber, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung