The hotel is older and not fancy. If you expect perfection, probably not where you'd stay. Save the staff from your complaining. However...we had everything we needed in terms of amenities and the room was clean and comfortable. We utilized the pool, which was pleasantly warm. We also ate the breakfast, which had a good variety compared to other places we've stayed. Most importantly, the desk staff were very friendly, welcoming and helpful. If I were in the area again, I'd gladly book another stay.