4/10 – Ziemlich gut
12. Feb. 2025
Upon check in the front desk guy was very polite. A lady came in and asked for rates and he let her know that there were no rooms available. Entering our room there was a horrific marijuana smell. We were all so tired we just went to bed. In the morning we noticed the room was filthy - stained carpets - stained bed clothes- the walls were dirty the doors were dirty. we left for the day (Military family day) came back and the ONLY thing the maid had done was leave 2 fresh towels and washcloths. - I had to clean the sink, shower and toilet- and we still stood on a towel in the shower! day 2 upon getting ready to leave for Military graduation - seen to cockroaches crawling up the wall - smashed them and left them on the wall - left for the day - came back in the afternoon and noticed the maid cleaning 3 rooms from ours - left again so that our room could get cleaned. Came back at 7pm and the ONLY thing again that was done by the maid was 2 fresh towels and washcloths. the ROACHES were still on the walls that we smashed. . We did pack up and leave and I did request a refund since we had to stay somewhere else that night. I did get my refund however when I called back to talk to the manager he was kind of rude but did say he refunded my money. He also stated that he was going to have a staff meeting with the maids so hopefully they will have better service in the future and I KNOW You get what you pay for but that was ridiculous
Verifizierter Reisender
Familienurlaub (3 Nächte)
Von Hotels.com geprüfte Gästebewertung
