When we entered out room, both beds had black hair on them on every single sheet and pillow as if they hadn’t even been exchanged. I immediately took a pillow covered in black hair to the receptionist, who lacked motivation and expected me to change pillow covers and sheets myself, because room service was already „gone“. After stating my disappointment her manager (?) immediately sent room service and everything was exchanged. Right after the exchange one new pillow cover still had a big blackish stain on it and a really tiny spider was in one of the beds, but it was overall better. Because of a lack of options in the area we stayed. I cannot comprehend the good rating because the lodge is obviously old (though renovated on the surface, which makes for good photos), walls are paper-thin, our air conditioner was unbearably loud, rooms are dark, our bathroom was home to many (although small) ants and especially, was generally relative unclean. Cupboards and every surface bit the most exposed were covered in dust, the curtains had stains on them, the toilet seat had little spots on it etc. The pool and whirlpool were rather unclean. The manager told me the sheets were all new and he didn’t know what to say, he seemed unmotivated, so did the front desk. The best interactions happened with the janitor (?) as well as housekeeping staff, who were friendly and kind. This hotel is grossly overrated, don‘t even remotely expect what you‘d get in chain hotels in the same price range.