**Title:** Disappointing Stay at Marriott Charleston Airport – Rude Staff and Lack of Platinum Benefits
My wife and I recently stayed at the Marriott Charleston Airport and Convention Center on February 17, 2025, and unfortunately, it was one of the most disappointing experiences we’ve had at a Marriott property. As frequent guests and loyal Marriott Platinum members, we expect a certain level of service and professionalism, but this hotel fell far short.
The morning desk clerk was incredibly rude and lacked basic decorum for her profession. She was dismissive, disrespectful, and showed no regard for our Platinum status. Despite being entitled to a 2 PM checkout as part of our benefits, she refused to honor this request. To make matters worse, housekeeping staff knocked on our door and called our room three times before checkout, which was both intrusive and unnecessary.
Additionally, we were not provided with a Platinum welcome gift or even the possibility of an upgrade, which is a standard offering for Platinum and Ambassador members. This lack of recognition for our loyalty was deeply disappointing.
The overall service experience throughout our stay was unremarkable and, at times, downright frustrating. The staff’s attitude and the hotel’s failure to uphold Marriott’s standards left a sour taste in our mouths.
Given this experience, I cannot recommend this hotel to anyone, especially loyal Marriott guests. Until they address their customer service issues and
