Comfort Suites Mattoon

Pool closed, ice machine on our floor broke. Asked about free breakfast ( because of covid) was told by clerk “ it’s carry out, pop tarts and orange juice “ turned out he was being sarcastic/funny? There were rolls and fruit cups. Went down to front desk for various reasons 3 times no one was there! We called out and waited no one showed up thank goodness it wasn’t an emergency. It will be a long time before we use a comfort inn again

One of the reasons we booked this hotel was they had a indoor pool. When we got to the hotel we were told that the pool was closed. My kids were very disappointed but we were check in very fast and the room seemed to be clean. We noticed a lot of dust accumulated on top of the outlets.

Clean, comfortable rooms, friendly staff. Would definitely stay here again.

Our second night on a 1300 mile trip, so we were tired from the busy Interstate traffic. We found this like-new facility a welcome haven. From cordial staff to a spotless room, to a clean elevator, to the well organized grab and go breakfast, everything exceeded our expectations. The hotel more than matched service found in facilities three times the cost. My wife and I highly recommend this property.

The staff were kind. I do not think they were properly prepared for such things as linen exchange during this pandemic. I asked for clean towels and was told they would place them in a clean bag outside my door. I waited all day. I ask a housekeeper in the hall and she said they were not given any "bags" to place towels outside a room and she didnt want to leave them on the floor (nor did I want towels that were left on a floor.

The check in went well the lady at the desk answered all my questions. The only problems we had, was that the refrigerator wasn’t very cold even turned up to the very highest setting. And FYI this fridge did not have a freezer. And on our floor the ice machine did not work. Overall the rooms were clean & I felt safe. The breakfast was a to go breakfast, and the breakfast lady sat at the breakfast area and handed out items. Under the circumstances it was better than nothing.

Fantastic hotel. Very nice, modern and new decor, rooms tastefully decorated, very clean, nice pool, excellent condition of whole hotel. very friendly check in. Staff was friendly and everyone said hello as you passed by. Great 2 night stay. Will return.

Pleasant and clean

Always great place to stay. Always clean and convenient location

The stay was very nice and staff very friendly.