For he price I paid in the Shelton area, one would expect a clean safe environment for my family. It was not clean, inside or outside the room. The hallways were dirty, the grounds were dirty, people were living there permanently and made it feel uncomfortable. The room floor was sticky, it smelled terrible inside and outside of the room, smoke in hallways, people smoking outside the entrances. It felt unsafe! Shelton is a beautiful town so this was all shocking! I’ve never experienced this at any hotel I’ve ever booked. When I asked for a refund for my second night, both Hotels.com and their Main desk denied my refund. I was offered $78! I lost around $100, sleep, wasted time searching for a new place for my family. I’m just beyond upset and don’t understand how this hotel can operate this way and someone not be held accountable.