Millennium & Copthorne Hotels at Chelsea Football Club

Die Klimaanlage war defekt, es war kalt wie im Kühlschrank. Nach Meldung wurde uns gesagt, es wird dem Vorgesetzten gemeldet. Niemand hat uns daraufhin kontaktiert, aber es stand am Abend ohne Worte ein kleiner Radiator im Zimmer. Also sollten wir kühlen und gleichzeitig heizen, wir haben es ausgehalten und es auch ein wenig lustig gefunden. Wir reklamieren nicht so gerne, also alles gut. LG aus Österreich

Schönes Hotel für einen Aufenthalt bei einem London Besuch. Das Hotel liegt 2 Minuten von einer Bushaltestelle und 7 Gehminuten von der Underground entfernt. In die City fährt man dann zwischen 20-30 Minuten, je nachdem wohin man möchte. Es gibt eine Bar im Hotel und eine Sportsbar direkt am Hotel. Das Doppelbett ist gigantisch bequem und ist auch riesengroß (2x2m). Wir würden das gleiche Hotel nochmals buchen.

The service on arrival let the hotel down. There was confusion over which hotel we were actually meant to be in. Then they could not find my booking. The greeting was not warm or friendly. The room was great and the bed very comfortable. Staff were much better on departure, but you know what they say about first impressions.

Good location from station and nearby food places are all accessible! Hotel was clean and friendly staff! Can not complain

Disappointed with our stay overall. We chose the hotel to treat ourselves to some relaxation including a gym session and swim, leisurely breakfast etc but were told that the gym and pool is not in the hotel and costs £25 to use. Our baby loves swimming so our plan was to take him with us however were also told these facilities are adults only. We stayed in the Millennium part of the hotel and the rooms are fine, fair size, little fridge, little sofa and tea and coffee making facilities, but in need of modernisation badly. Just dated. Our room was too warm for our baby to sleep at 23 degrees and we couldn't cool it down without opening the window. This meant a loud howling noise from the wind. So overall we all didnt have a good sleep dealing with the temp. Staff at breakfast were lovely and very attentive. We had an issue with the portacot and it was fixed very quickly after our call which was much appreciated.

Enjoyed the stay. Good location and clean and tidy. Didn't like the £36 charge for overnight parking and wouldn't have parked there if I'd known there was no discount for hotel residents

A very enjoyable stay. Rooms clean. Friendly staff very helpful. Great value for money.

Used this hotel as a base for a wedding, considering the price we’ve stayed in better for less. No plugs near the bed. TV had to be unplugged as the remote didn’t work and nor did the kettle. Shower was a disappointing dribble. Will not use again

Staff at night including manager were rough, absolutely NO SMILE and not interested in providing great hospitality service.Most of them grumpy including the room service staff.

Great hotel and friendly staff!