Red Lion Hotel & Conference Center Cheyenne

If the smoke alarm had not gone off at 1am we could have slept better. We are not smokers and there was no reason for this. We left after the alarm

The cleanliness was terrible. You’re only paying for the services that you won’t be using. The bathroom had a crack in the countertop, there was visible mold, the cocking in the bathtub desperately needs to be redone, the sheets needed to be deep cleaned, the chair had rips and holes, there was a white substance on the lamp, right when you get off the elevator, it is ABSOLUTELY DISGUSTING! There are stains, needs to be vacuumed and dusted. I went to the front desk to complain in a very nice manner, I acknowledged and told the woman at the front desk that I know it is not her fault and apologized for what I am about to say, and she gave me an incredibly rude and condescending tone. The Red Lions Hotel is absolutely disgusting. I would probably recommend it to somebody I despise.

I wasn't able to stay with no id

The beds were horrible as it literally felt as though all the springs were broke. We didn’t sleep and if you get a first floor room, plan on having bright car lights shine in your room. Very outdated but clean considering.

I had to wait to check in for the front desk worker to stop gossiping with two other employees. The room was ok. The grout in the bathroom shower is in serious need of cleaning. The curtains were dusty and dingy and had a gaping slit in them. We called and asked for towels at about 8:30 am and at first were told we’d have to wait until housekeeping arrived. Shortly after that she called back and said they don’t bring towels to the room. What? With other name brand hotels surrounding this one, I’d choose differently next time in Cheyenne.

When we checked in the first two rooms out of three had a terrible odor. The third room the plumbing did not work, the bathroom door did not lock. Front desk staff “Anita was rude” would not stay here again. Tricia at the bar was fabulous as was the gentleman attending the breakfast buffet. Beds were terrible.

The front desk customer service was not very friendly from the start. 2 of our smelled like smoke so we requested new rooms due to allergies, and one of them smelled like curry. We we traded rooms one of the them was supposed to be a king we got traded to a queen which was fine, but then our bill came and they still tried to charge us for a king. Then, on one of the other rooms they tried charging an extra room fee and the lady at the front desk said they never charged that but our bank showed that they did. There was trash in the hall that was never picked up in the 3 days we were there. There were 2 people there who made the stay more welcoming the guy at the Sandalwood restaurant was very polite and helpful, and Tricia the bartender was hilarious and although she was extremely busy she still delivered excellent customer service!

Not the cleanest place. Didnt even get new towels fie the 2nd night.

Excellent customer service

Nice staff. But no Mimi Refrigerator or microwave. My bed was comfortable, but the room needed updating. The shower towels were worn out. The room smelled OK.