The hotel is very nice, quiet, clean with good views but a bit excluded from transportation and not comfortable to walk to bus stops or the beach. The access up to the hotel from the road is a bit tight, the cobble stone road is narrow and many transport services do not want to take you all the way to the entrance so it makes carrying luggage up the hill for more than 700 Mts a very complicated task.
The reception team is attentive and try to offer solutions to any questions, yet you need to be stern with your requests. There is a very amiable and very efficient staff person named Arkiontis who has great disposition while serving at the bar or breakfast but not all the staff are as amenable.
I would recommend that if you take a shuttle from the port, you insist on being taken up all the way to the hotel entrance. Review and compare prices for transportation services and for tours in Santorini before booking with the hotel's recommendations.
Also, there are no other convenient food options nearby so the hotel menu is pricey for the quality it serves.