6/10 – Gut
31. Jän. 2025
Questionable service
We booked a room with 2 queen beds for 4 nights. The evening of our send night, we had no hot water. We thought the water heater just needed to have time to catch up to the hot water use. The next morning, we still did not have hot water. We reported it to the front desk. We also requested the provide clean towels and empty our garbage. They stated they only service the rooms every three days but would have house keeping provide a "refresh service". They also stated they would report to maintenance the hot water issue. When we returned to the room that evening, still no hot water, no clean towels and the garbage had not been emptied. I went to the front desk and requested clean towels and for the garbage to be emptied. The front desk clerk stated he would be up shortly and address those issues. I informed him that we still did not have hot water. He stated he was aware and maintenance stated they had problems with the water heater for some of the rooms. The front desk clerk then stated he would see if another room was clean and available. He moved us to another room. This room was smaller, double beds, not queen sized beds, no table, smaller refrigerator. We reserved and paid for the larger room, were moved to a smaller room and were without hot water for 24 hours. We were still charged full price for the smaller room and lack of hot water for 24 hours.
Dennis
Dennis, Geschäftsreise (4 Nächte)
Von Hotels.com geprüfte Gästebewertung
