This was to have been a special celebration.
We've stayed in this hotel before. The position is second to none. I paid quite a lot more to upgrade to a suite with a Queen sized bed rather than the usual two singles pushed together.
On arrival we were allocated room 8. This was in a block that resembled a cattle shed. The room was large but there was a strong smell of damp and plaster was hanging off the walls. This was not Parador standard no matter how lovely the position. Had we stayed there my asthma would have been very bad.
We were moved to room 75, in the standard accommodation area. The room was dry, clean, and had a pleasant outlook. Eventually a kettle was sourced from house keeping so that we could make a cup of tea.
For dinner we visited the restaurant. The standard of service and quality of cuisine were world class.
I contacted Expedia in order to get the difference returned to me. It was not immediately obvious how this could be done. There was a phone number but, you've guessed it, premium charges apply! Somehow I managed to contact their customer support and someone rang me back when we were having dinner. She'd had all day to call but no, it had to be at dinner time. I leave my phone in the room when visiting the dining room.
She emailed me back saying that she could not understand my complaint. The matter is ongoing. We enjoyed our two night stay so much that we booked for a third night but directly with the hotel this time!