I would have never made this reservation for my family if It was disclosed that the pool has been out of order for weeks. I am left with 2 cranky, disappointed children, we could have stayed somewhere else, instead I find out at check-in, after asking, that the pool has not been operational for some time. At this point it was too late for me to try to find another hotel as we had appointments and plans. NOWHERE was it noted that any facilities were unavailable before I made the reservation. I asked to speak to the manager upon check out this morning but no one has gotten back to me yet. This is highly unprofessional and I am a displeased customer. I have stayed at the hotel before, which is why we returned. I expect a phone call and some kind of refund.