Hostal Charlotte

Hostal liegt super zentral! Direkt an der Haltestelle Callao. Super zum shoppen und Sightseeing. Es befindet sich im 9.Stock. Es gibt 2 kleine Fahrstühle (jeweils für 4 Personen). Die Anmeldung befindet sich in der 7.Etage. Leider hat bei uns niemand Englisch gesprochen, daher war die Kommunikation sehr schwierig. Zimmer inkl Bad ist i.O., Betten sind nicht besonders (Decke hatte keinen Bezug sondern nur ein Laken) und unser Ausblick war auf eine Hauswand. Ein Tausch auf ein Zimmer mit Balkon war leider nicht möglich. Direkt drüber liegt die Bar/Restaurant. Daher bis 1.30 Uhr ziemlich laut. Reinigung der Zimmer war top! Frühstück in der SkyBar44 war gut. Man konnte zw 6 verschiedenen wählen und es gab Kaffee/Tee und frischen OSaft dazu.

Das Hostel übertraf jegliche Erwartungen und es lebte sich besser als in jedem Hotel zuvor. Vertrauensvoll, Lage direkt im Zentrum, alles neu, Zimmerservice hervorragend, Frühstück gegen geringen Aufpreis mit einzigartigem Ausblick über die Stadt. Wenn noch einmal Madrid besucht wird, dann sind wieder garantiert wieder in dem Hostel. Danke für das schöne Erlebnis während unserer Europareise!

My train was delayed so I tried to contact the hostel to let them know that I will arrive a little late, no one answered ever. Once I got there, no one at the main door, still not answering the phone, so I went upstairs to the hostel floor to knock on the door and still no answer. It was past midnight and I had spent 45 minutes trying to reach someone to check in. One guy showed up by the stairs and told me reception was on 7th. Floor LOL! Who knew? Why this info isn’t on the web? Other than that incident the room was so comfy and clean, still worthy staying here.

We booked the room with breakfast included. But when we go to Sky44 to have breakfast, they font have our room number on their list. Asked front desk staff, they confirmed I do have breakfast. Obviously, they forget about it. The room is small. WI-FI is so bad. Asked front desk staff to reboot their router. But soon went bad again. Their are several hostal in the building. But hostal Charlotte is not listed at the street level. The booking says go to floor 9. But the front desk is at flor 7. The location is good on Gran Via. But it is noisy at night

Everything was fine and the location is perfect

Very quick check in, beautiful common areas, quiet spot in the busiest place in the city. Clean, lovely beds. Clean, modern bathroom. Working wifi. Great views of the city. A/C controls at reception, so it was a bit warm for us.

The hotel location is very central and right in front of a metro stop. The room had a basic modern look, it was reasonably clean and it's spacious. The downsides are the noise from other guests coming and going that can easily be heard in the room and the air conditioning that cannot be controlled by the guests.

There was not really a signage for Hostal Charlotte; Charlotte is at 9th floor and the reception is at 7th (or 8th), in any case it was not written. Also could be better if the receptionist speaks English more fluently. Was unable to get wifi from the room, I had to approach the skybar for access - was quite awkward to enter bar to ask wifi but not drinks (I do not drink)