Victoria Hotel and SPA

A not so friendly nor professional person at the front desk for check-in. More like pretending the money but without being able to give an explanation why an invoice can't be given with the payment. "Because of the law" is more like a "I'll shut your mouth" reason, as I was not the first time in Minsk, but I'm thinking to be the last time in Victoria. Also one of the bartenders from the Lobby Bar was rude and quite aggressive. Lets say that even if I was mistaken, he was not entitled to act like a wild (long story to tell it here but in my opinion I was not). I had already apologized and told him to put the "big" 10 Rubles on my bill already before his "wild person act" to start. But maybe too frustrated and willing to give me a lesson. ... Therefore, you Victoria, employer and responsible for these persons, will receive this low rate in the end. If you like to keep the aspiration on the, as you like to call, high standards get rid of those kinds from your staff. Maybe a little bit more than 30 years ago they could behave like they behave and nobody could tell something.

Es war sehr schön, es hat mich sehr gefreut! Franz Josef (Kaiser)

Amazing property and service.

It was a nice stay overall-friendly reception staff, clean and spacious room with a good view, spa area available ( was crucial for me as I‘ve got to take a rest after an intercontinental flight). Breakfast was offered in a buffet format at the restaurant of the hotel—a good selection of the food was served. My only no-so-good experience was with in-room dining- I couldn’t find tasty anything but the tea, and the service was also a bit not-up-to-standard. Other than that I can totally recommend this hotel to anyone making a stop in Minsk, and would stay there again myself.

I liked the rooms were a good size and very comfortable

I thought the restraint was not up to par with other hotels in the area.

Really thought the staff were so stone faced, never experienced this anywhere previously, the welcome first night in the restaurant almost made me move hotel, I realise that language can be a barrier however no facial contact smile of anything from the guy on the desk, too busy on his cellphone, guess I should of highlighted to management however guessing this would have got no reaction, disappoint to say the least,

Bad ‘business’ hotel - WiFi completely inconsistent - staff showed no interest to help. Not close to the city centre - would advise caution about staying here.

Nice new hotel with cozy, big, spacious rooms with all necessities. Unfortunately unwelcoming and grumpy looking receptionists and very not cozy restaurant is a big minus in this place