Jaya markets itself as luxurious, but it isn't. Its facilities, amenities, and organisation are far inferior to nearby hotels who charge a fraction of the price.
We were shocked to discover no basic appliances in our room: no bathroom ventilation fan, no bedside lamp, no closet light, no work desk, no electric kettle to boil water in your own room. We packed instant soup, but we couldn't cook it. We also found no basic welcome amenities such as facial tissue, lotion, or a dental kit. No bubble bath for that fancy Jacuzzi either.
So why does Jaya charge so much more than 5-star hotels in Lima? Because its rating is inflated by well meaning travellers who don't realise they're being ripped off.
During an all-night disturbance at the hotel, the hotel was useless. I called the front desk at 2am multiple times; then walked downstairs at 3am to ask in person if they might have some earplugs or eye covers I could use. No one was there. So much for a "24/7 Front Desk"!
I must say that Jaya's staff did, when awake, try their best to minimise my disappointment; Santiago and Cesar are super kind! They responded as best as they could to find creative solutions the problems Jaya invites. I very much thank them.
But even the best sailors can't save a sinking ship.
I've communicated my complaints to the "Captain." Will she make the needed fixes? Time will tell. But if I were you, I wouldn't risk my vacation on the Titanic.