Slow Suites Augusto

Lovely place to stay with my friends. Clean and tidy. Love to come back to this place.

Well located and beautifully finished apartment.

The apartment had a good size and was well located. But I found it dirty (especially the sofa bed where the kids had to sleep) and the rug underneath, that was stained. Walls had stained on them, a small paint job would go a long way. Otherwise, if the rug, walls and couch had been clean, we would have absolutely loved it. Enjoyed having bath soap from “Rituals”.

We stayed here for one night and the apartment is in a really nice location. There is no reception area and checkin process is very cumbersome with unprofessional forms. Rooms are quite nice but the bedrooms in lofts are claustrophobic. The wifi did not work and hence the advertised Netflix & Amazon Prime tv channels did not work. I emailed Customer Service about the lack of internet but they did not care and said it was tough luck. They did claim to send a repair person 45 mins before check out by I doubt that happened. We ended up extending the checkout to 1pm at a cost of 30 euro but customer service failed to tell me that guests must stay in room as entrance door no longer will work after 11am due to poor systems. We unfortunately left the room and found out the hard way nearly missing our flight. I complained to Customer Service but again, they did not care. My sincere advice is to avoid at all costs until Slow Suites sort out their processes, facilities (wifi & TV) and systems.

The check in was very hard, the rooms were okay, however, the pull out bed was very uncomfortable. There were damaging marks on the wall above the headboard. There were no windows.

Good

Excellent location. Next to shops, restaurants and Gran Via.

Apartment was perfect for 5 of us. Great central location and the mercado de San Antón with tapas and roof top bar was nearby.

It was complicated to get in and steps to basement were steep

Location and the apartment was very nice it’s just smelled really bad in there, also they said that they had luggage service you can Store your luggage away they don’t have any luggage service. I asked for 30 extra minutes checkout time which is very common in older hotels to allow do you stay extra 30 minutes at no charge and they wanted to charge me for additional extra 30 minutes which I thought was a little ridiculous.