Sleep Inn Hermosillo

Great hotel and staff. Unfortunately no breakfast due to cornovirus but it's ok. The staff arrange private Uber to airport no cost. Hotel was safe, nice and clean

Liked the shower, toilet and ac unit. The place was clean

I froze the first night because the hotel did not have any heat. It was in the low 50s outside and probably only in the mid 50’s inside

The room was clean and beds were comfortable. The front desk check in was not rude, but not welcoming either. The room was very cold and the heater didn't seem to work at all. The bed only had a thin blanket and sheet, so it was a but chilly for my liking. The breakfast was reasonable.

Do yourself a favor and DO NOT STAY HERE! The service is terrible. Our first room had a leaky ceiling and had to change rooms. In the morning we came out to a broken car window and items stolen from our car. The hotel was complacent like, that's a shame. Manager never showed up for the situation. An employee of the hotel told my husband that this happens here very frequently and still they don't put any security in the parking lot. There are many other hotels in the area...I wouldn't recommend this hotel to anyone at all.

Mostly clean place (more later). Upon arrival neithe room had towels and the night time staff severely lacks common hospitality courtesy. A visitor arrives and I have to put on shoes to sign them in at reception. It’s not enough for the desk to call and confirm, they require the guest to present ID, take copies, etc. For a visitor. Upon leaving, the receptionist stopped our party and required us to retrieve the card keys from the rooms and turn them in at reception. The floors, bathrooms are very clean. What’s not are the comforters, which are not changed in between guests and they do not use flat on the bed, which means you’re basically sleeping in the he same unwashed bed as the number of guests who slept there before you. I will not return for both reasons - ignorant hospitality and the unclean beds. If you can get past those things and clean, but beat up and frayed towels then this is your place.

The lock was broken on our door which resulted in us being locked out of our room for 2 hours in the middle of the night. We had to sleep in the lobby for 2 hours while they “fixed” the lock. By “fixed” I mean they cut a big hole in the ceiling and broke in to our room with a broomstick.

The bathroom was not clean but other than that our stay was ok.

It was a good location for us. It is a new hotel, everything worked fine and lots of USB charging plug-ins. There were flies in the lobby and dining area, but it could not be helped. There were flies everywhere in Hermosillo at that time.