Secrets Akumal Riviera Maya - Adults Only - All Inclusive

We are used to staying in luxury properties where cost isn’t a concern and the folks at Akumal seemed to be interested more in maximizing revenue rather than the commitment to excellence Secrets Maroma had exhibited. We will NOT return to Secrets Akumal EVER again. Secrets Maroma Beach is in a class by itself. You live and learn.

Extended our stay by one night to stay with wedding party- firstly, they were so unaccommodating to the wedding couple, did not care. Usually there might be a discussion about upgrade la or some sort of special items to make their trip memorable but they were rude abs cold anytime we asked. So we we tried to extend the price was outrageous and we ended up booking trough hotels.com for 1/2 price and sat with the front desk to do this. Once confirmed they gave us new room keys- didn’t bother to come clean our room. Had to ask for toilet paper a single towel bc neglected. Then after checking out, paying incidentals, on the shuttle they came running to stop car and tell us we still owed $250?! Bc they forgot to charge us when we extended the booking a day earlier! They staff are all unhappy, disinterested, and rude. Also don’t do the snorkeling tour- it’s a total cattle run with lines you can’t cross abs nothing to see through cheap foggy goggles, just get your own and snorkel in your own. Several people in our group got sick from the food/drink. Facilities are decent, probably kept up with all the hidden charges they steal from you.

Everything was amazing. Cust service was top notch.

What a great place to stay! Food was very good. The staff was accommodating and very friendly. We felt very safe. The beach is great for lounging. Swimming in the beach was a little tough because the reef starts pretty shallow, but the snorkeling was really fun too. We plan to return soon!

The Secrets never fail to satisfy. Akumal Secrets had beautiful grounds. The bar service was great. One of the beat beaches of the Secrets chain.

Had a wonderful 8 day stay over Christmas. The staff really go out of their way to get to know each guest. They are continually cleaning common areas and the staff all wear masks 100% of the time. Many activities to take part in during the day. Great food and good variety of choices. Not all the restaurants are open every night though. Definitely make a reservation for the teppanyaki at Himitsu. Loved the ice cream cart on the beach. Such a wonderful experience and can't wait to go back.

Stay was excellent, really enjoyed your facility. Thank you for a great service. Monday Justice

Beautiful beach where you can swim with turtles and see colorful fish right from the bay. Service was excellent & grounds are beautiful.

My wife & I spent our honeymoon here. 1. We had the 2nd most expensive suite in the resort & were promised some extras. We never received any due to being “short staffed” 2. Both our us got food poisoning from room service. Room service was horrible. Food was bad & it took between 1 & 2 hours each time. 3. We had to track down someone to clean our room each day... 4. AC kinda worked. It was extremely humid in our room. No one could fix it. The bottom line is when you spend 10K to stay at a “4 Diamond” resort you expect top notch everything. I can let a lot of things slide. I used to be in the hospitality industry. But sometimes it’s just so bad, you have to share.

Loved the food and drink choices and the quality. Also, loved the service we received from all employees.