Virgin Hotels Chicago

Rather European and hence less standard approach to hotelling. The L (elevated train) does generate some noise even on the 18th floor, but that is hard to excape near the Loop.

Super Zimmer, 1A-Bad, tolle Lage in der Stadt Zimmerservice nicht der Preisklasse entsprechend Wir hatten ein Eckzimmer im 17. Stock über der Hochbahn. Diese war leider extrem laut, auch mitten in der Nacht. Durchschlafen war daher unmöglich!

Sehr modernes und direkt am Loop gelegenes Hotel. Personal äußerst freundlich und hilfsbereit. Würde ich jederzeit wieder buchen!

wunderbares Hotel, stylisch und gut gelegen

Physically, the hotel was good. The room was definitely on the small side, but it was clean and comfortable. The location is convenient. Easy access to the train, the loop, magnificent mile, millennial park, and not too far from the lake and the museum campus. The issues with the hotel stem from the staff and management. Very unprofessional. While their brand and image is supposed to convey hip and cool, and they do in image and clothing, on many times the interactions with the staff and guests were inappropriate or unprofessional. If and when there was an issue, concern, or questions about the hotel, hotel stay, or Chicago, on multiple occasions it was clear that the guests were seen as burdens and annoyances and responses were dismissive, at best. While the brand is trendy but casual hip and cool, the service should have still been excellent. Sadly, that was not the case at all, and was pervasive across departments and roles. Honestly, we wouldn't stay here again given that there are several other hotels of equal caliber in the exact same area. While we had a great anniversary trip to Chicago and love the city, we have no intention of staying here again or even recommending it to any family or friends.