Iberostar Selection Playa Mita All Inclusive

Amazing!!! Great resort, nice rooms,

The hotel room was dirty. The floor had a slippery coating on it after the maid came in. I would have to get down on my hands and knees to scrub the floor, so that we would not slip. The room was always humid. The elevated walkways had visable cracking. Anything metal was rusty. The ocean was not swimable. The food was terrible esp breakfast, it was like it had been sitting under the heat lamps too long. After 5 nights, I just wanted to save my long waited for vacation and called Hotels.com and was assured that if I checked out by 11 am I would not have to pay for any additional nights I would be refunded for the remaining 11 nights. I rushed back to my room and packed(leaving my husbands shoes) and checked out. I called back to Hotels.com just to let them know I was finished checking out, then I got a different story abouthow they would have to Email the resort etc. I just got an email from Hotels.com saying that they would not refund any of the considerable money, after spending more money gettinga different hotel. Both the resort and Hotels.com are negligent in this matter. I will say the only positive was the activities staff. Even Iberostar is giving up on this property, the staff even said so.

Nice private beach and staff was very COVID conscious. Also the property had great beach area and buffet and restaurants were very good.

The location is gorgeous with the whole beach for yourself. A bit far from the city, first room had a really bad mold smell, but replacement room was better. Dinner and breakfast are a feast!

Everything was excellent but please do not let the lizards inside of the rooms

We had a bad experience with our room particularly the shower. We reported that when we would shower the water come out of the shower into the bathroom and hallway. We had to put multiple towels daily to keep the water from coming out to the hallway. When we reported this all they did was mop the floor. They did not change our room or check up to see if the problem was resolved. Apparently this is a reoccurring problem that has never been fix because the door frame to the restroom has visible water damage.

Even though the resort was in a “survival” mode - the staff was great, helpful. Food was excellent. The guys who work all day at the beach are so attentive: lifeguard is very friendly and helpful; the other guy who digs up wholes in the sand and puts in umbrellas - always watching to make sure you have adequate shade, and moves the umbrella as needed.

All was good. They should do better rinsing outside showers, they should be done every single day not once a week. I’m talking about showers getting off ocean water. Thank you 😊

Overall our stay at Iberostar Punta Mita was pleasant. The air conditioning in our room was running constantly, and though we reported it, they tried to set the auto feature but it did not work. We had to turn the air off, but that was inconvenient. Many guests were not wearing their face masks, as required. Staff did not make an effort to enforce this hotel policy.

What I like about the property is the Location and the Ocean!