One Shot Luchana 22

This is the third time in three years I've stayed in this hotel, each time in a different room, and I plan to repeat. The location is great, easily accessible by Metro, 25 min in taxi to the airport, and lots of bars and restaurants within walking distance. It doesn't feel corporate, which I love. Breakfast isn't the best I've had in Spain, it's a bit more modest, but very good. Eggs made to order, free pressed OJ, etc. Beds are very comfortable and noise has never been a problem for me there. Without breaking the bank, this is an excellent hotel. Definitely recommend!

Very friendly staff. Perfect location - you are in the centre yet not in the touristy frantic area. Spotless clean. Bed is heavenly.

This isn't a hotel - it's a B&B, but it is quite good value for the money. The breakfast was a pretty standard buffet style which was OK, but the only gripe I have is that the website states there's an onsite restaurant, which there isn't. In the list of services it's clearly stated that 'Breakfast and restaurant service' is available and there are also pictures in their gallery to support an onsite, functioning restaurant. I can understand this may not be commercially viable to operate in the winter, but I think that advertising you have a bar and restaurant then not having them available is extremely dishonest. There is the opportunity to order Japanese style room service from a local restaurant however, but this isn't the same and quite naff if you don't like sushi which is mainly what was on offer! I probably wouldn't have booked here had I known there wasn't an onsite restaurant, as being in Madrid on business I didn't always want to have to go hunting around for a decent place to eat. But the staff were really good and extremely helpful so that did help.

Hotel was good although was extremely disappointed that restaurant and bar were both closed as the trip was too celebrate New Year’s Eve with family and friend and booked the hotel for these facilities and the pictures on web site still show these too be open although informed by reception staff they have been closed for the passed 12 months 😤

The Hotel is extremely expensive for what it is, you can't control the A/C, they control it from the lobby so all rooms have to have it the same (this doesn't make any sense) Staying here during summer will be a nightmare. For that high price and such a small tight space in the room, breakfast should be included. when you're paying $170 per night and you have to pay $12 for breakfast you don't feel good. Two people can eat for $10 around corner. The wall plug to charge the phone next to the bed didn't work. The ceiling of the shower had a leak and the walls seem deteriorated. The receptionist where great but the Hotel itself is not at the level of what you're paying for.

The king size bed was comfortable but there was no bar in the hotel, no coffee or tea in the room and no English language news programming. The bathroom door wouldn’t close and they never fixed it. They told us that breakfast was included but upon checking out they billed us for breakfast every day. I explained the situation and asked for a refund but the desk clerk said they were not authorized and it would need to go to a manager. I provided my email address and followed up by an email to the hotel that same day but have yet to hear back from them. Disappointing.

Except for the bed, everything was fine , The bed is not a bed for a couple (Double bed) we had Two single beds are connected . Uncomfortable

Some traffic noise. Great bed, great hotel

Fantastic staff and a fantastic hotel. Next to station made getting around very easy

Situated on one end of the Fuencarral shopping street with a metros station right at eth front door it's ideally placed for getting around, and easy access to/from the airport. Bus stops nearby lead to the Estadio de Bernabeu. The hotel staff are very polite and always very helpful. The reception desk is manned 24hrs so there's always someone on hand to help if you need it. The breakfast buffet was very nice, with as much food available as you care to eat a selection of fruit juices, including freshly pressed orange juice and Nespresso coffee. The street outside is wide, like 6 lanes wide, but it never seemed that busy, always easy to cross and no traffic noise in the rooms.. in fact, no noise in the rooms at all. The hotel had great airconditioning, which was welcome after walking around in the hot afternoon sun. Rom had a safe and a mini-fridge. Nearby supermarkets mean it was easy to stock up on bottles of water. The only downside was no Hotel Bar as such.