Charisma De Luxe Hotel

Das Hotel ist gross und zu empfehlen. Wer bucht sollte jedoch kein Standardzimmer buchen, da diese in die Jahre gekommen und abgenutzt sind. Für wenige Euro (20 EUR für 5 Tage) hätten wir bei Hotels.com Superior Zimmer buchen können, die einen hohen Standard haben. Wir hatten leider nicht darauf geachtet und haben Standard gebucht. Nachdem wir mit dem ersten Standardzimmer nicht zufrieden waren, wurde das Standardzimmer unkompliziert gewechselt. Ein Wechsel zu Superior Zimmern sollte im Hotel 35 EUR pro Nacht kosten, was wir zu teuer empfanden. Das Hotel ist nicht direkt im Zentrum von Kusadasi, was gut war, da wir uns in Ruhe erholen wollten. Das Zentrum ist in 15 Min. zu Fuss erreichbar. Uns fehlte des Weiteren das Persönliche, was aber bei der Grösse des Hotels nicht zu erwarten ist. Der Ausblick aufs Meer ist atemberaubend und man kann vom Balkon den Sonnenuntergang täglich geniessen. Das Frühstück und Essen hat stets gut geschmeckt. Frühstück gab es leide rnur bis 10 Uhr, was immer knapp war und es wird pünktlich abgeräumt.

Unglücklicherweise war der Terassenbereich im Umbau und daher nicht zugänglich. Dafür war der Fitnessbereich riesengross und betreut. Super Geräte

Amazing hotel. Good pierce

We were staying with our family and all was lovely until our daughter cut her foot in the indoor swimming pool! 6 year old had 2 inches cut and had to be taken to the hospital and had 4 stitches! We asked the hotel staff to check what could cause the cut- no response on the day! Nobody even asked us how is our daughter feeling?! On the following day I asked again if the swimming pool have been checked and the staff at the reception didn’t have a clue what I was talking about. I demanded that the hotel manager investigates the problem and gets back to me as other people may get hurt. Only after several requests customer manager told me that the swimming pool has been checked and there’s nothing sharp their that could cause such deep cut. We still do not know what was the issue - our daughter could not walk for 10 days and our vacation was destroyed. Worst of all was lack of care of the Hotel management - Nobody Cared to check the swimming pool until we insisted. Nobody asked us how our daughter is feeling... incredibly poor customer service. We liked the spa area and the room but will never be back after the lack of customer service. And explanation that it was an accident is so poor - nobody cuts foot open in indoor swimming pool unless there is a sharp edge or shard of glass... do not recommend!

Room was awesome overlooking the ocean. Service was not the best. Gym staff, spa and main reception staff were arrogant. Customer relations girl was very friendly and helpful. Worth paying the small extra fee for dinner as the food was very good. Overall i would recommend this hotel.

Very good hotel

Konforlu gelecekten güzel bir otel fakat denize giremedik cok dalgalı olduğundan resepsiyonda bıze cok yardımcı oldular odalar harıka temız konforluydu yemekler de cok kaliteli fakat calısanları cok guleryüzlü dıyemem bundan rahatsız olduk sadece bir de biz yarım pansiyon gıtmıstık fıyatlar cok pahalı geldı otelın onun dışında yine bir sorun yok sadece denıze gırememek uzdu bizi bu 2 günde

It was a beautiful hotel with lovely staff. So comforting and the staff in particular were phenomenal, made us feel at home. One staff member who we hope to meet again. Names Ismal aka Smiley. I will definitely be back. Thank you

Good service, clean hotel, breakfast could be better to be honest.

Great stay at Charisma deluxe hotel. Very central location. The guest relations staff Meltem was excellent. She was very helpful and attentive. Organised trip to Ephesus for us