Luxury Suites

Our room was huge and the amenities nice, but for the price the coffee pods should be included in the room rate and not an additional euro each. Also the mattress and sofa & chairs in the living room were not comfortable. But the bathrooms were spacious and clean and the pillows were amazing. Front desk was also really helpful and made us reservations.

We found this hotel after specifically searching for a hotel with an airport transfer. However after waiting at the designated airport shuttle area at the airport, no shuttle arrived. We called the hotel, and they specified that their advertisement was lying, and they only offer a glorified taxi service, at an extra cost and requiring a 24hr advance schedule. As a result we had to get our own airport transportation both back and forth. In Madrid, taxis going to and from the airport cost a fixed price of $30 (each way), which in total added 50% cost to our total stay. Since it was less than 24hrs from our booking we figured we could call the hotel and ask them to cancel our stay, but they simply refused. The stay itself was nice enough and the staff were helpful, but the false advertisement, lack of customer service and the extra costs totally overshadowed our overall experience.

Excellent location; however ratio cost/benefit is not adecuate.

This hotel is in center of Madrid greatest buildings, the Del Prado Museum is just 5 minutes walking, the Retiro park the same, the palace and banc of Spain in the corner and the shoping area just a few minutes away, plus you are between two metro stations that can take you to the center in no time. I love it.

Pros: location, spacious, privacy, quiet Cons: not luxurious by any means just average, getting old, basic, no ammenities