Hostal Victoria I

Great location and good service

Before deciding to finalize the reservations I made for family members, I specifically asked if the hostel had an elevator because they would be bringing heavy luggages. This was confirmed by a hotel.com agent. During check in however, my family members said the elevator wasn't working and they had to drag their bags 3 floors up with no offer of assistance from the staff. This was very disappointing. The good side is that the rooms were very clean and comfortable, the front desk Andres was friendly and handsome, and the location was excellent. Everything was very close: churches, free walking tours, nice restauranfs, flamenco show and especially Chocolateria San Gines for the best churros! Hopefully, they will fix their elevator so they will get a perfect review!

I was very surprised by how centrally located it was, therefore my family and i walked everywhere. The staff was very helpful and friendly.

Great location

The staff was extremely friendly and helpful on transportation and attractions in Madrid. Our 1st room was a room with no view nor balcony. The staff was able to accommodate us with a view and balcony room. The location and transportation are nearby. The rooms are very small but the price and location make up for this inconvenience.

The Hostel itself couldn't be in a better spot. Central to everything, it was clean and had a great powerful shower. Room was only small but adequate for a single visitor. Had to ring 2 buzzers to get in when returning each night but never waited for more than a few seconds. I would definitely return

Convenient central location but noisy both within Hotel (old lift, door slamming, strange reception operated door opening buzzer system, noisy reception area) and neighbourhood. If you wish to sleep before midnight you may wish to find another hotel. If you plan to party into early hours then Hotel is well located.